Terms of Service

1. Service

eSIM Go sells travel eSIM data plans. After payment is confirmed, the eSIM QR code and manual installation details are delivered to your email — no physical shipment is involved.

2. Accounts and guest checkout

You can buy with or without an account. For guest purchases, the email you enter at checkout is where your eSIM is delivered and how you retrieve your order — please make sure it is correct.

3. Pricing and payment

All plans are priced in US dollars. Card payments processed in Taiwan are charged in New Taiwan dollars at the exchange rate shown at checkout; PayPal payments are charged in US dollars. Other currencies shown on the site are estimates only.

4. Third-party payment and performance guarantee

We do not hold your payment ourselves. Payments in Taiwan are collected and settled by NewebPay, a licensed third-party payment provider: your funds are held in NewebPay's dedicated trust account at Hua Nan Bank, used for that purpose only, and fully guaranteed by a bank for the whole custody period. Under Taiwan's mandatory terms for third-party payment services, NewebPay emails you the name of the guaranteeing bank once the transaction completes.

Overseas payments are processed through PayPal and covered by PayPal's Buyer Protection. PayPal does not support domestic transactions within Taiwan; customers in Taiwan should pay via NewebPay.

5. Refunds

Unused eSIMs can be refunded upon request, subject to review. Once an eSIM has been installed or has consumed data, it can no longer be refunded. Refunds are returned via the original payment method.

6. Fair use

Plans run on local carrier networks and follow their fair-use policies, including speed limits noted on each plan page. Coverage and speeds depend on the local carrier and cannot be guaranteed at all times and locations.

7. Changes

We may update these terms as the service evolves. Material changes take effect when published on this page.